| |
About Us
|
Eye Care Associates, LLC. is a division of one of the largest New York eye care practices with over 20 years of experience. Our entire operation is located in THE UNITED STATES, not from Canada, all shipping originates from THE UNITED STATES. We are supervised by a team of eye care professionals, Ophthalmologists, Optometrists, and Opticians to best service your needs and questions. Our goal is to offer the largest selection of Contact Lenses at the best possible prices. In addition, our team of eye care professionals are eager to answer any questions you may have concerning eye health, diseases, surgery, exercises, low vision, contact lenses, eye glasses, and more. KNOWLEDGE, PRICE, SERVICE, and INNOVATION. CLE Contact Lenses, your source for contact lenses and eye care Information.
|
Our Guarantee
|
 |
We UNCONDITIONALLY guarantee that our Contact Lenses are factory sealed and free of defects. All our products come direct from the
manufacturer and NOT from ambiguous sources. If a lens is defective or does not meet the
intended prescription, a replacement will be made at no cost, provided the defective contact lens is returned in the original
packaging.
We guarantee that every transaction you make at Eye Care Associates, LLC. will be 100% safe.
This means you pay nothing if unauthorized charges are made to your card as a result of shopping at Eye Care Associates, LLC..
- Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges.
- In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.
|
|
Return Policy
|
|
Returns for credit or exchange will be honored if:
- Product(s) are returned within 30 days of receipt
- All Contact Lenses are sealed and unopened
- Product is sent with original packaging
- All returns must be accompanied with a written explanation
- Custom products are non-returnable. These products include:
- All hard and Gas Permeable contact lenses
- Optifit Opaque contact lenses
- Optifit Color Blends contact lenses
Shipping charges back to Eye Care Associates, LLC. are the responsibility of the customer. We will, however refund shipping charges if the product is shipped to you as
a result of our error.
A Contact Lens is an FDA-regulated product, and is classified as a Class III device (21 CFR 886.5925). As such, federal law prohibits us from accepting any opened products for return or exchange, unless a product defect exists, it's illegal for us to reuse or resell them.
For your protection, items should be returned via traceable mail.
Please help us improve our service by noting the reason for your return. Additionally, it is vital that your return address appears on the outside of the package.
Important - Let us know about any problems as soon as
possible, because all merchandise returned beyond the 30 day
guarantee is subject to a 20% administrative fee.
Please send the merchandise to:
CLE Contact Lenses
RETURNS DEPARTMENT
530 Western Hwy.
Blauvelt, NY 10913 USA
|
|
Secure Online Shopping
|
Your information is secure when you place an order
online with us. We make every effort to
protect your online order information by using Secure
Sockets Layer (SSL) technology. Your credit card
information is in encrypted form from our secure web
site to bank verification, making it virtually impossible for the information to be
stolen or intercepted, and is therefore safe from computer hackers.
Federal law limits your liability for unauthorized charges to your account. The Fair Credit Billing Act states that your credit card company (creditor)
cannot hold you liable for more than $50 in the unlikely event a fraudulent charge occurs on your account.
|
Contact Us
|
| Email: |
|
Customer Service: | support
|
|
Medical Consultant: | Consultant
|
| |
| Call Customer Service: |
|
Toll Free: | 1-877-536-7373
|
|
International: | 1-845- 398- 3967
|
| |
| FAX: |
|
US and International: | 1-845-398-6655
|
| |
| Mail: |
Eye Care Associates, LLC.
530 Western Hwy.
Blauvelt, NY 10913
|
|
|
